PRIVACY POLICY

INTRODUCTION

This Privacy Policy describes how Evio Tech Pty Ltd ABN 654 310 693 ("Hevo", "we", "our" or "us") collects, uses, and discloses personal information about users of the Hevo Driver app ("Drivers") and users of the Hevo passenger app ("Passengers") (collectively referred to as the "Hevo App").

To provide our point-to-point transportation and related services, we need to collect and use certain personal information. This policy explains:

• What information we collect and how
• How we use that information
• When and how we may disclose information to third parties
• How we protect your information
• Your rights regarding your personal information

This policy applies to all users of Hevo services and anyone who contacts Hevo or submits information to us. By using the Hevo App, you consent to the collection and use of information as outlined in this policy.

PERSONAL INFORMATION WE COLLECT

The type of personal information we collect depends on whether you are a Driver, Passenger, or someone else interacting with our services.

Account Information

• Name, age, gender, address, email address, and mobile number
• Emergency contact information
• Information about third parties if you provide it to us (you warrant that you have their consent)

Driver-Specific Information

• Identification documents (passport, driver license)
• Background check information
• Accreditation or approval documentation as required by law
• Facial recognition data to verify identity when accepting bookings
• Electronic work diary information (with your consent)

Trip Information

• Geographic location data
• Pickup and drop-off information
• Trip details (duration, distance traveled, departure and destination)
• Payment information (including credit card details)

Device and Technical Information

• Device information (operating system, versions, unique identifiers)
• Mobile network and Wi-Fi information
• Voice commands when using the app
• App usage data

User Experience Information

• Ratings, complaints, and comments about your experiences
• Survey responses (demographic information may include age, marriage status, ethnicity, profession, and income)

Permission-Based Data Collection

Depending on the permissions you enable, we may collect:

• Location data
• Camera access for profile pictures and identity verification
• Photo album access
• Contact list information
• Microphone access

You can control these permissions through the Hevo App at any time via Menu → Settings → Privacy → System Permissions.

HOW WE USE YOUR PERSONAL INFORMATION

We collect and use your information for the following purposes:

Service Provision

• Providing transportation and related services
• Processing payments
• Facilitating communication between users
• Personalizing your experience

Safety and Security

• Verifying identity
• Enhancing user safety and security
• Investigating and preventing fraud
• Complying with legal requirements

Communication and Support

• Communicating service updates
• Providing customer support
• Resolving disputes and complaints
• Sending notifications about important information

Business Operations

• Research and development
• Analytics and service improvement
• Conducting customer surveys
• Marketing and promotional activities (with your consent)

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and other standard identification technologies on our apps, websites, emails, and online ads for purposes such as:

• Verifying users
• Remembering preferences and account settings
• Analyzing service demand and user behavior
• Measuring marketing effectiveness
• Understanding user traffic patterns

Cookies are small text files stored on your browser or device by websites, apps, online media, and advertisements.

LOCATION SERVICES

When you first use the Hevo App, we'll ask for permission to access your location. Location services must be enabled for us to provide booking services. You can change these settings on your device at any time.

With your permission, we collect location data through:

• IP address
• GPS
• Other device sensors

We may also collect Wi-Fi metadata from your device, including:

• Whether your device is Wi-Fi enabled
• Connection status
• MAC address
• SSID and signal strength of nearby networks
• GPS location in relation to Wi-Fi networks
• Collection timestamp

This information helps us recommend pickup points based on your approximate location. The data is encrypted, de-identified, and aggregated before being stored for research and analysis.

COMMUNICATIONS

The Hevo App allows Drivers and Passengers to contact each other anonymously once a booking is accepted. All communications (voice and text) through the app are recorded for:

• Safety and quality assurance
• Fraud prevention
• Service improvement
• Dispute resolution

By using this functionality, you consent to Hevo recording and using these communications as described in this policy.

SOCIAL MEDIA INTEGRATION

If you use social media to interact with us or connect through the Hevo App, we may receive information you allow the social media platform to share. We recommend reading the privacy policies of these third-party services, as they may use your information differently than Hevo does.

We encourage keeping your personal information confidential by contacting Hevo through private messages, email, or our customer service hotline.

SURVEYS

We may invite you to participate in optional surveys to better understand our users and improve our services. If you choose to participate, we may collect:

• Demographic information (age, marital status, ethnicity, profession, income)
• Usage patterns and preferences
• Experience feedback

By participating in surveys, you consent to our collection and use of this information in accordance with this Privacy Policy.

DISCLOSURE OF YOUR INFORMATION

Emergency Situations

Your information may be automatically shared with your emergency contact or emergency services when you activate the alarm function in the app.

Service Providers

We may share your information with related companies, business partners, and service providers who help us deliver our services or process data on our behalf. These entities may be located overseas, including in the United States.

Other Users

To facilitate transportation services, we share necessary information between Drivers and Passengers. Your privacy settings can be updated at any time in the Hevo App.

Dispute Resolution

We may disclose contact information between Drivers and Passengers (or a Driver's insurer) if we believe a genuine dispute has arisen regarding transportation services.

Legal Requirements

We may disclose your information to comply with laws, regulations, or legal proceedings.

DATA STORAGE AND SECURITY

We are committed to ensuring your information is secure. We typically store personal information on servers in electronic databases located in Australia and the United States, managed by our related entities and service providers.

We implement appropriate physical, electronic, and administrative safeguards, including:

• Data encryption for stored information
• Access restrictions to authorized personnel only
• Data isolation technology

If we become aware of a privacy breach that has caused or may cause serious harm, we will notify relevant authorities and affected individuals as required by law.

DIRECT MARKETING

With your consent, we may contact you with news, information, and special offers related to our services. You can opt out at any time by:

• Clicking "Unsubscribe" in marketing emails or messages
• Emailing us at support@hevo.app

Even if you opt out of marketing communications, we may still contact you regarding your account, trips, or non-promotional matters.

THIRD-PARTY LINKS

The Hevo App and our communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. You should review their privacy policies before providing personal information.

YOUR PRIVACY RIGHTS

You may request to:

1. Confirm we hold personal information about you
2. Access your personal information
3. Correct or update your information
4. Have your information anonymized or blocked when no longer needed
5. Exercise data portability rights
6. Delete your information (except where we must retain it for legal reasons)
7. Receive information about third-party disclosures
8. Revoke your consent for specific data processing

To make these requests, contact us at support@hevo.app. We may request identification to verify your identity. Most requests will be processed within 2-3 business days, though complex requests may take up to 20 working days.

You can also delete your account directly through the Hevo App. However, we will retain necessary information in accordance with our record-keeping obligations.

We may retain information after a deletion request if:

• There are unresolved account issues or disputes
• Required by law
• Necessary for legitimate business interests like fraud prevention

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Significant changes will be communicated through the Hevo App or by email. We encourage you to review this policy regularly to stay informed about how we protect your information.

The latest version of this policy is always available on our website and in the Hevo App.

CONTACT US

If you have questions, concerns, or complaints about our privacy practices, please contact us:

• Email: support@hevo.app
• Mail: See our contact page for mailing address

For privacy complaints, we will verify your identity and may request additional information. We aim to resolve complaints within five business days of receiving all necessary information.

Last update: March 10, 2025